What Are Users Saying in SimpleSwap Reviews?

A 4.1 "Great" rating on Trustpilot, backed by real testimonials.

4.1
"Great" on Trustpilot
2,600+ reviews, as last reported

SimpleSwap replies to 100% of negative reviews on Trustpilot, typically within about two weeks.

View on Trustpilot
User Testimonials

Reviews in Full

Verified Purchase
Trustpilot
"The selection of tokens is really good"

There were a couple of coins I couldn't find on other platforms, but here they were available. The app itself is simple to use.

Aug 2026
"I've found them to be very trustworthy"

I made a mistake with a transaction and their service team were very responsive and got it refunded. It took a bit of time, but I understand they're busy people. The money was safe and returned.

Trustpilot reviewerView on Trustpilot
Trustpilot · Nov 2025
"Fast, reliable, and super easy to use!"

I've used SimpleSwap a few times now, and I've been consistently impressed. The platform is incredibly user-friendly, even for someone who's not super technical, and there's no long registration process. My coins have landed in my wallet exactly when they said they would.

Ahmed Nadim AslamView on Trustpilot
Trustpilot
"I created a swap between LTC and SOL…"

I had trouble tracking it, but the team went above and beyond helping me resolve the issue and track down the exchange. Quick and efficient, I'd use them again, great job. (Signed John R. ★★★★★)

John Walter RaneyView on Trustpilot
Trustpilot
"Support was awesome"

I sent some TFUEL to exchange, and although it got stuck, support helped me every step of the way. Solved within 1–2 hours.

DominusIlluminatioMeaView on Trustpilot
Trustpilot · Jun 2026
"Great service resolving a rare 'failed' exchange"

My exchange failed due to a large unfavorable price movement while my deposit was confirming. I needed to email support for a refund. They responded quickly and were professional and helpful; the refund took a few hours to arrive, but it all worked out perfectly.

Trustpilot
"Multiple times"

I've used their services multiple times and every exchange was successful. Watch out for sites that try to mimic this one; the .io domain is the genuine SimpleSwap.

Aug 2026
"Had a few small transactions get stuck…"

Had a few small transactions get stuck, and they were quick to help. Otherwise flawless service.

Trustpilot reviewerView on Trustpilot
Aug 2026
"Easy to use, Monero to ETH swap"

Easy to use. Monero to ETH swap was quick with no issues.

Trustpilot reviewerView on Trustpilot
Aug 2026
"Simple in name and nature"

You get timely responses. It's a great team to work with. I recommend them to everyone.

Trustpilot reviewerView on Trustpilot
Trustpilot
"Awesome utility!"

I have never had a bad experience with this swap service. It has by far the most swaps available.

Trustpilot
"Will only deal with SimpleSwap"

Am totally happy with them, and support rocks every time there's an issue.

Rodney PetermanView on Trustpilot
Aug 2026
"Nice swap service"

Nice swap service.

Trustpilot reviewerView on Trustpilot
Aug 2026
"Best Exchange Ever"

Best Exchange Ever.

Trustpilot reviewerView on Trustpilot
6 days ago
"I was struggling to swap Celo"

I was struggling to swap Celo, I tried everywhere but SimpleSwap did it within just 2 mins, very grateful.

Trustpilot reviewerView on Trustpilot
Positive Themes

What Reviewers Praise, in Their Own Words

fast & easy responsive support quick to help genuine & legit simple to use great team refund sorted support rocks professional trustworthy recommend to everyone flawless service good selection of tokens reliable
Critical Themes

What Reviewers Flag

A smaller set of terms, each resolved through support in the reviews above.

Stuck or delayed transactions

A handful of reviewers had a transaction get stuck partway through, though support was able to locate and resolve it in every case reviewed.

"Had a few small transactions get stuck, and they were quick to help. Otherwise flawless service." · Trustpilot reviewer

Recovering funds after a mistake

A couple of reviewers sent to the wrong address or made a transaction error, and needed support to trace and refund the transaction.

"I made a mistake once and sent to the wrong address without a refund address set. I reached out to support and was able to get my crypto back." · CloneOfGonzo

Exchange failing during a price move

One reviewer's exchange failed automatically after a large, unfavorable price move while their deposit was still confirming, which required a support-handled refund.

"My exchange failed due to a large unfavorable price movement while my deposit was confirming." · Sparrow