What Are Users Saying in SimpleSwap Reviews?
A 4.1 "Great" rating on Trustpilot, backed by real testimonials.
SimpleSwap replies to 100% of negative reviews on Trustpilot, typically within about two weeks.
View on TrustpilotReviews in Full
The process can take a little time, but it always goes through. I made a mistake once and sent to a wrong address without a refund address set. I reached out to support and was able to get my crypto back. There are several swap sites, but I like SimpleSwap enough to keep using it.
There were a couple of coins I couldn't find on other platforms, but here they were available. The app itself is simple to use.
I made a mistake with a transaction and their service team were very responsive and got it refunded. It took a bit of time, but I understand they're busy people. The money was safe and returned.
I've used SimpleSwap a few times now, and I've been consistently impressed. The platform is incredibly user-friendly, even for someone who's not super technical, and there's no long registration process. My coins have landed in my wallet exactly when they said they would.
I had trouble tracking it, but the team went above and beyond helping me resolve the issue and track down the exchange. Quick and efficient, I'd use them again, great job. (Signed John R. ★★★★★)
I sent some TFUEL to exchange, and although it got stuck, support helped me every step of the way. Solved within 1–2 hours.
My exchange failed due to a large unfavorable price movement while my deposit was confirming. I needed to email support for a refund. They responded quickly and were professional and helpful; the refund took a few hours to arrive, but it all worked out perfectly.
I've used their services multiple times and every exchange was successful. Watch out for sites that try to mimic this one; the .io domain is the genuine SimpleSwap.
Had a few small transactions get stuck, and they were quick to help. Otherwise flawless service.
Easy to use. Monero to ETH swap was quick with no issues.
You get timely responses. It's a great team to work with. I recommend them to everyone.
I have never had a bad experience with this swap service. It has by far the most swaps available.
Am totally happy with them, and support rocks every time there's an issue.
I was struggling to swap Celo, I tried everywhere but SimpleSwap did it within just 2 mins, very grateful.
What Reviewers Praise, in Their Own Words
What Reviewers Flag
A smaller set of terms, each resolved through support in the reviews above.
Stuck or delayed transactions
A handful of reviewers had a transaction get stuck partway through, though support was able to locate and resolve it in every case reviewed.
"Had a few small transactions get stuck, and they were quick to help. Otherwise flawless service." · Trustpilot reviewerRecovering funds after a mistake
A couple of reviewers sent to the wrong address or made a transaction error, and needed support to trace and refund the transaction.
"I made a mistake once and sent to the wrong address without a refund address set. I reached out to support and was able to get my crypto back." · CloneOfGonzoExchange failing during a price move
One reviewer's exchange failed automatically after a large, unfavorable price move while their deposit was still confirming, which required a support-handled refund.
"My exchange failed due to a large unfavorable price movement while my deposit was confirming." · Sparrow